The Dragon

Colombo Fort, Colombo

Chinese

23 reviews

Dilanka's Review ‹ Back to The Dragon

Dilanka Panamaldeniya

The delivery service is very disappointing. I made an order today at 8.15pm and they claimed to deliver within 45mins. At 9pm the delivery person calls me asking me for directions, claiming to deliver in 10mins.. I wait and wait nothing.. I call him again to see where he is he says im coming will be there in 10mins... the time now is 09.15pm.. I wait again and call at 09.25pm he is still at the fort branch claiming that he will deliver the food in 10mins.. frustrated with waiting I called the call center person and cancelled the order.. at 09.40 the delivery person shows up at my doorstep with the food and ends up shouting at his colleagues about telling me that he would deliver in 10mins and how he is here now and clearly angry about them not telling him the order got cancelled. Mind you I listened to him from inside my house.. he didnt even ring the bell.. 10mins later he calls me again asking for directions after clearly telling him where I live and after cancelling the order. Very patiently I told him that I've cancelled the order and hung up.. that is how bad their service is.. in the meantime after cancelling the order I made an order with pizza hut who delivered within 20mins exactly.. very disappointed with Chinese dragon.. I'm pretty sure im not the only person who has experienced this...